General terms of sale



These general conditions of sale apply, without restriction or reservation, to all activities offered for sale by Takamaka on its website.

The site includes 4 different SARL per geographical site:
Annecy and La Clusaz: SARL Alpes sports nature, 23 fg St claire, 74000 Annecy
Aix les bains: SARL Aix Sports nature, 65 Bd du lac,73100 Aix les bains. Siret N° 45208615000011 - VAT Intracom: FR00 452 086 150
Leman: SARL Léman sport nature, Le palais du lac, 1 place du port, 74500 Evian les bains
Biarrritz: SARL Biarritz sport nature, 11 av de la Marne, 64200 BIarritz
Each SARL is responsible for the conduct of its activities and collection.

These activities are sports, leisure or other services.
The fact for a person, natural or legal, to order on the site implies full acceptance of these general conditions of sale. Orders are made by geographic location


2.1 - The prices of our products are indicated in €uro all taxes included (VAT + other taxes) excluding participation in processing and shipping costs.
2.2 - All orders, regardless of their origin, are payable in €uros.
2.3 - In case of postponement or transformation of the order or extension to the following year, the customer undertakes to bear any additional cost of the activity.
2.4 - Takamaka reserves the right to change its prices at any time. Thus, the products will be charged on the basis of the rates in force at the time of booking the activity, subject to availability.
2.5 - All unresolved disputes will be dealt with before the only court of which the SARL concerned depends.


On the Internet:
The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the latest at the time of delivery. The photographs illustrating the products have no contractual value and cannot give rise to any commitment on the part of Takamaka reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

Any extension of the expiry date of a gift voucher will result in a payment of 20 euros.
This payment will allow a one-year extension of the expiry date.


You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore constitutes acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by constitutes proof of all transactions passed by and its customers.


Payment is made by geographical service site
Annecy and La Clusaz: SARL Alpes sports nature, 23 faubourg St claire, 74000 Annecy
Aix les bains: SARL Aix Sports nature, 49 Bd du lac,73100 Aix les bains Siret N° 45208615000011 - VAT Intracom: FR00 452 086 150
Leman: SARL Léman sport nature, Le palais du lac, 1 place du port, 74500 Evian les bains
Biarrritz: SARL Biarritz sport nature, 11 av de la Marne, 64200 BIarritz


You have several payment methods with maximum security guarantees. You can pay:
1. By bank or private card (Carte BLEUE, Carte VISA, Carte Mastercard, Carte American Express, Carte Aurore, JCB card), indicating directly in the area provided for this purpose (secure entry by SSL encryption), the number of your card without space between the numbers, Service issued by Credit Agricole . Your details will therefore be stored at the bank pending our manual validation which will be done at the time of shipment of your order.
2. By check In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France. The cheque is cashed upon receipt of the cheque.


Takamaka’s activities are open to all. However, specific age limits apply for certain activities. Likewise, knowing how to swim is essential for water activities.
Special conditions of registration for several persons, the subscriber undertakes to make known and approve, to all registered participants:
- the general conditions of sale
- the conditions of insurance and any other document which might be given to him.


Cancellation by a participant will result in the following scale being applied:
- between 45 and 21 days before departure it will be retained: 25%
- between 30 and 21 days: 50%
- between 20 and 10 days: 75%
Less than 10 days or no show at the place of departure or place of stay:
100% of the total amount of the trip or stay.
Any cancellation must be confirmed in writing (registered letter with acknowledgement of receipt, telegram, fax...), the date of receipt determining the date of cancellation.

The reservation is validated subject to acceptance of the banking transaction by your bank. You have a withdrawal period of 7 days from your order to renounce your purchase. If you cancel this purchase, the refund will be made within 30 days.


We reserve the right to change the program of a stay for security reasons. The customer will not be able to claim any compensation if, for reasons of force majeure, the stay or the services were to be cancelled or modified on essential elements. The organizer will endeavour to offer the customer a stay or replacement services and the customer will then have a period of 7 days to accept the replacement product or terminate his reservation without any charge to him.
NB: in the case of services already started, routes or alternative activities will be proposed by the organizers


Any modification by the customer on essential elements (change of program, date, destination, number of participants...) will be considered a cancellation and will incur the same fees.


Each participant is aware, given the specific nature of our programs, that he may run certain risks due to the remoteness of medical centers. He assumes them knowingly and must comply with the rules of caution and follow the advice given by professionals. TAKAMAKA does not have the means to check the level of sports practice of its customers. In the case of sports with or without equipment, and especially in the case of sports equipment rental provided in our programs (except programs supervised by an instructor) customers acknowledge that they have sufficient technical competence to practice this sporting activity alone and use the rented equipment alone. The same applies to any activities or rental of sports equipment not included in the program and/ or purchased directly at the place of stay. In this case, the customer is entirely responsible and at his own risk for such activities.

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